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Webinar: Agentic AI and Automation for Local Government

Webinars on Demand

With budgets under pressure and demand increasing, Council Leaders are being asked to show real value from AI — often using the Microsoft platforms they already have.

The challenge is moving beyond pilots and experimentation to practical, secure outcomes.

Watch this webinar from…

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How to Choose the Right Microsoft Teams Contact Centre: Connect, Extend or Unify 

Resource

Customer and internal interactions usually fall into four main categories, and each category places different demands on the contact centre.

Business to Consumer (B2C) interactions often involve high volumes and many channels, requiring advanced routing, automation and reporting. Business…

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Kent County Council

Case Study

The situation

Kent County Council delivers services across multiple departments, each with distinctive operating models. Customer-facing staff handle calls as part of a broader mix of responsibilities, managing cases, processing applications, responding to enquiries. The challenge is providing…

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Queen Mary University of London

Case Study

The situation

Universities operate on academic calendars, not business calendars. Most of the year, communication demands are relatively steady. Then Confirmation and Clearing arrive. These are intense periods when school leavers accept or change their university offers, and institutions…

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Better Together: Why Cisco and Microsoft Make Sense for Modern UCC

Resource

The False Choice Between Cisco or Microsoft

Unified communications doesn’t need to be a binary choice. Many organisations have historically tried to simplify their estates by choosing a single vendor for unified communications and collaboration (UCC)—but that often sacrifices flexibility…

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